top of page

Terms and Conditions

 

Welcome to manushyaembroidery.com Terms and Conditions ! We are truly excited to have you aboard. Thank you for choosing to use our services.


Below we have listed important Terms & Conditions that apply to anyone who visits our website or uses our services. These terms are necessary in order to protect both you and us, and to make our services possible and more enjoyable for everyone. ​

We understand that legal terms can be exhausting to read, and we’ve tried to make the experience more pleasant. If you have any suggestions on how we can improve them, you are more than welcome to contact us at axelle@manushyaembroidery.com.

Our store is hosted on the "Wix Store" app. They provide us with the online e-commerce platform that allows us to sell our products and services to you. We are using the software platform "Stripe", as an online payment processing and accept all major debit and credit cards from customers in every country (Visa, MasterCard, Maestro, American Express).  

Stripe also provide a faster Check Out with wallet payment methods (Apple Pay, Google Pay,...ect) .Wallets eliminate the need for customers to manually enter their card and billing information, offering a quick and convenient way to pay.​

PRICES

Prices quoted are current as of this date, but we reserve the right to make alterations 
as necessary without prior notice.



PRODUCTS SPECIFICATIONS:
All Beads sale in the Shop are Preciosa Glass Beads. Due to the nature of this product and how the glass is cut, each Bead will differ slightly in length and/or width: they are not uniform. manushyaembroidery.com is not responsible for color variations in glass beads.

In production, slight color variations are inevitable due to a number of environmental factors that cannot be controlled. These variations are industry accepted.  

SHIPPING

For UK Deliveries we use Royal Mail Tracked 24®
We also use a Royal Mail International Tracked and Signed for Worldwide Orders.

Shipping prices are automatically added to the final price at checkout depending on the total parcel weight and delivery destination.

We will endeavour to dispatch your goods on the same day that we receive your order, when placed before 1pm Monday to Friday, and 9am on a Saturday. If there is going to be a delay we will contact you by either phone or email.

Next Working Day delivery can only be completed and sent if we receive your order before 1pm. Please realise that even if you send the order before 1pm we will not necessarily get it before 1pm due to technical delays so feel free to call us to make sure we’ve recieved it!

Please note: if your order is lost or delayed in the post we will only be able to resend it free of charge after 10 working days from the due date for UK orders, 20 working days from the due date for Europe orders and 25 working days  from the due date for the Rest of the word.

Royal Mail Tracked 24® is expected to be delivered the next working day.

Royal Mail International Tracked and Signed is expected to be delivered between 3-5 working for Europe and  5-7 working days for the rest of the world.

RETURN

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.



REFUND

If your return is approved, we will initiate a refund to your credit card 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Refunds will be given to customers who contact us, by email within 30 days of receiving their goods.The postal rule applies

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds can only be credited to the card originally debited.

Refunds will be issued on the day of receiving and checking of returned goods.

That you are responsible for both the postage and the goods when returning items to us. We can not be held responsible for any damages or losses made by the Royal Mail and therefore cannot refund any items we do not recieve. In the case of losses made by the Royal Mail when returning items to us it will be up to the customer to make a claim against the Royal Mail.

COPYRIGHT
All rights in the content of these web pages are owned or controlled for these purposes by manushyaembroidery.com. You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the web pages of manushyaembroidery for any reason.

Pictures on this website, except those obtained with the authors permission, belong solely to manushyaembroidery. If pictures are found on any part of the World Wide Web, without permission, then steps will be taken to have them removed and costs recovered in any legal action taken.
If you want to use any of our pictures, please seek approval first. Approval will only be given in writing, never verbally. Permission can only be given solely by the owners of  manushyaembroidery.com.

Please note: Pictures showing our products may differ in colour and clarity depending on your monitor set-up. Whilst every effort is taken to reproduce the product pictures as close to the actual product, we cannot except reponsibility for any variance you may find between the image on your screen and the product you receive.



CHANGES TO TERMS & CONDITONS 
You can review the most current version of the Terms & Conditions at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes. 

 


GOVERNING LAW 
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom. 



PERSONAL INFORMATION 
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.



CONTACT INFORMATION 
Questions about the Terms & Conditions should be sent to us at axelle@manushyaembroidery.com




Terms & Conditions last updated: May 5, 2020




 

bottom of page